Runaround

I called the insurance company this morning:

“Dr. T. wants to send me to a chiropractor,” I said. “Are you OK with that?”

“No, you need prior authorization.”

“How do I get that?”

“Dr. T. needs to” – and here followed a few sentences of insurance company gobbledegook – “and it takes seven to ten business days.”

“So, I call Dr. T., he sends you paperwork, you send him a response, and I call him in ten days?”

“Yes, that’s right.”

So I called Dr. T.’s office:

“Dr. T. wants to send me to a chiropractor,” I said. “The insurance company wants prior authorization, so Dr. T. needs to send them some paperwork to make them happy.”

“I’m reviewing his last dictation…Dr. T. says the chiropractor is responsible for all insurance paperwork, prior authorization, etc., etc., blah blah blah.”

“But the insurance company just told me Dr. T. is responsible for all that.”

“No, he isn’t.”

I am rather annoyed just now, and also wishing that a giant sinkhole would open beneath the insurance company main office.